Special assistance

Travelling with Children Baby Milk If your baby is travelling with you, you may bring expressed breast milk onboard the aircraft. If not, you need to store the milk in containers not exceeding ml. You may reserve strollers 24 hours in advance via our booking portal or depending on availability, obtain one directly at any of our Information Counters across all terminals and Jewel. From playgrounds to baby care rooms, we have all you need to entertain and take care of your kids.

Find out what we offer at each terminal. If your child is below the age of 12 and travelling alone, you can contact your airline for unaccompanied minor service. Refer to our Airlines page for contact details. Other Assistance Airlines Assistance Should you have special requests for your flights or require any medical assistance onboard, our airline partners can assist you with them.

special assistance

Find their contact here. List of airline contacts. List of outlets which are still open in Changi Airport and Jewel. For more details, please click here. See more See less. For more info, please click here. Please click here for more details. Assistance for Persons with Reduced Mobility.

Other Assistance.

special assistance

Travelling with Children. Baby Milk If your baby is travelling with you, you may bring expressed breast milk onboard the aircraft. Strollers You may reserve strollers 24 hours in advance via our booking portal or depending on availability, obtain one directly at any of our Information Counters across all terminals and Jewel.

Family Facilities From playgrounds to baby care rooms, we have all you need to entertain and take care of your kids. Unaccompanied Minor Service If your child is below the age of 12 and travelling alone, you can contact your airline for unaccompanied minor service. Requesting for special assistance More. Arriving at the airport More. Getting to and from the airport. Immigration and security screening More. Mobility equipment. Service animals.

Porter and shopping concierge services. Accessible amenities. Airlines Assistance Should you have special requests for your flights or require any medical assistance onboard, our airline partners can assist you with them.We use cookies to enhance your browsing experience as outlined in our Cookie Policy.

We may share information about the way you use our sites and applications with our trusted media, advertising and analytics partners so we can deliver relevant and personalized advertising. These cookies and other technologies are used to identify your interests based on your searches and other behavior while visiting our site.

We may share this information with our trusted media, advertising and analytics partners so we can display relevant and personalized advertising suited for you. We do everything we can to make your trip as easy and comfortable as possible, whatever your needs or abilities.

Special assistance is subject to availability. You must request special assistance at least 48 hours before the flight. The service has to be approved before departure, otherwise we cannot guarantee assistance. For flights operated by SAS, you can request special assistance in My booking once you have booked your flight.

If you have certain types of disabilities, you might need assistance at the airport. An assistant or caregiver is a person responsible for your comfort and well-being while you board and leave the aircraft, your general safety during the flight and emergency assistance in the case of an evacuation.

This person must be 18 years of age or older and must sit beside you. Depending on the aircraft, there may be restrictions on the type of equipment you can bring onboard. For safety and other reasons, we sometimes need to change aircraft. If this affects your ability to travel with a physical aid or equipment, you'll be offered another flight. Unless otherwise agreed in writing, you need to be at the check-in counter at least 1 hour before departure.

We'll do everything we can to make you as comfortable as possible, and our cabin staff can assist you with most things. Here's what you can expect when you travel with us:. We appreciate that some of our customers with mild or hidden disabilities sometimes need a little more help. Once you have received a confirmation of your requested assistance you have the option go to My Bookings and choose a specific seat for a fee. You can do this up until 30 hours before departure.

Otherwise we will assign you a suitable seat free of charge when you check in at the airport. You can also choose a seat based on the type of assistance you require when you check in onlinestarting 30 hours before departure.

Only dogs are accepted as emotional support animals.

special assistance

Remember that advance notice and approval is required, so please fill out the form a soon as possible after booking. If this behavior is observed at any point during your journey and isn't corrected or controlled, the animal will be considered a pet and all requirements and applicable fees will apply. Trained service animals have been specifically trained to perform life functions for individuals with disabilities, including but not limited to:.

You can apply for compensation for damaged or lost physical aids.

Special assistance

Compensation for damaged or lost physical aids is supplied in accordance with SAS' terms and conditions of transport. Please note that we do not offer compensation for fragile or valuable objects.

Skip to Main Content Skip to footer. Online behavioral advertising These cookies and other technologies are used to identify your interests based on your searches and other behavior while visiting our site. Special assistance Home Travel info Special travel needs Special assistance. Add to booking.Most airports we fly in and out of are equipped with a Flight Information System.

Our airport staff will inform passengers through broadcasts about boarding information and flight irregularities. Most airports we fly in and out of are equipped with jet-bridges and passenger assist lift PAL in order to assist disabled passengers with boarding and deplaning. We recommend that you contact us as soon as possible before traveling in order to be familiar with your destination airport's disability facilities. In order to provide you with maximum comfort, we will arrange for passengers with disabilities to have aisle seats that are easy to access or seats that are equipped with movable armrests.

Please go to the Cabin Guide and view each type of aircraft's Seating Plan for details. With the exception of ERJ aircrafts, all aircraft types are equipped with onboard wheelchairs in order to facilitate disabled passengers' movements between the seats and toilet. If your medical condition requires that others provide you with these types of care, we recommend that you arrange for a nurse to accompany you.

All our aircrafts are equipped toilets for passengers with disabilities, which have installed service bells, handrails, and no-skid floors inside. Some aircrafts have extended 60 inch toilets, or have installed curtains in order to assist disabled passengers. We offer pre-ordering special meals for guests with religious or health dietary requirement; we also provide special meals for vegetarian, infant and small children.

Please select a meal from China Airlines Special Meal listing 24 hours before flight departure and feel free to contact China Airlines local reservation office, we will do our best to make arrangement for you. For food intolerances and special medical dietary needs, in order to ensure a safe dining experience, special meal offerings may vary depending upon regional catering availabilities.

Regardless of whether you need to use the wheelchair in the airport or in the cabin, please contact our reservation or customer service staff at least 48 hours prior to departure.

In order to ensure that our service can satisfy your actual condition, our staff may ask you some questions. For example: Can you move on your own without any assistances? How far can you walk? Can you climb up or walk down the stairs without any assistance? The batteries for your wheelchair or mobility device must pass the tests specified in Section Li-ion battery for a wheelchair:. We accept a service animal to accompany a passenger with a disability without charge. Please note only dogs can be accepted as service animals.

Travelers with service dogs transferring in Taiwan R. Air travel is allowed only after permission is granted.Get Members Benefit. Sign Up. Please see details below. Age: Children above the age of seven 7 days, up to two 2 years are considered infants and need to be accompanied by an adult at all times throughout their journey. Before you come to the airport, please carry a valid proof of age for the infant.

Some of the documents that we accept as proof of age include passport, birth certificate etc. Baggage allowance: We permit a hand baggage allowance of up to seven 7 kgs for every infant traveling with us. Children above the age of two 2 years and below the age of twelve 12 years are regarded as minors.

We would request children between the ages of two 2 and five 5 to be accompanied by a companion aged eighteen 18 years or more. The child must travel with someone over the age of 18 years. Please book the child on our Flying Solo programme to travel on all flights. The child can travel alone or we would be happy to offer Flying Solo service. For safe travel, we have a few requirements for our customers who are expecting mothers. You are required to get fit to fly certificate from the treating Gynecologist not older than three 3 days from the date of travel.

Yes it can. Please click here to request for a Travel Certificate Read more. Please click here to request and pay for a Travel Certificate. Alternatively, you may contact our call center for further assistance Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible. You will need to cancel your ticket a Refund for cancelled tickets will be processed after the deduction of appropriate cancellation fees, which may take up to 7 working days Unutilised tickets and No Shows will only have their applicable airport taxes refunded Avoid long queues at the airport and travel hassle-free with Web Check-in.

Passengers flying domestic sectors can Web Check-in at any time up to 1 hou Customers carrying more than the allowed baggage limit will be charged the following excess baggage fees at the time of check-in Kiosk Check-in is a convenient way for passengers to check-in using IndiGo kiosks located at the airport.

Special assistance - Arriving for your Flight

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Special offers are currently available and are presently slated to end on April The COVID situation will be continuously monitored to determine if extensions or further action is needed beyond the current end date. All accounts are subject to approval, which may include credit approval. For questions about loan deferrals and extensions, customers can contact The bank continues to work with its critical response teams, suppliers and vendors, to avoid interruption to bank operations and to continue providing service to its customers.

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special assistance

Keep reading about Coronavirus Corporate information Press release. Other interesting stories.The Special Assistance Network also known as SAN is a nonprofit organization that assists families with Education, so they can learn what their options are for dealing with the various issues that continually arise during the lifetime of a Special Needs individual. We facilitate Empowerment of those families by giving them options or alternatives, without the high price tag of the costly services provided by many attorneys, accountants, financial advisers and other financial institutions, such as banks or brokerage houses.

We also provide for Endowment through the creation of Special Needs Trusts for families, and through donations we accept from the public, so we can serve the Special Needs community. From providing talented, quality personnel and resources to advocating for the natural capacity, power and abilities of Special Needs individuals, our goal is to enrich and give information and services to those families that seek and need such valuable and insightful information the most.

About Us Who We Are. What We Do. Advantages, Benefits, Disadvantages, and other items to consider. Other Resources. Welcome to Special Assistance Network. We have developed a lower cost way for families to deal with a Special Needs Trust for their loved one.Click the icon of your preferred browser.

Close Register Create an account today! Compare account types. Redeem miles for award flights, seat upgrades and services from our growing list of partners.

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